FAQs

Field service software helps service organisations manage their daily admin by using software to drive efficiencies in processes, instead of paper-heavy or inefficient tools like excel or whiteboards. Processes such as job scheduling, assigning, client service records and invoicing can be automated saving office and fieldworkers an incredible amount of time

This field service software makes service work easy, accurate and fast – here are some other key reasons to purchase our software:

  1. It helps you better communicate and perform tasks which previously were done manually. Instead of excel or paper based methods our scheduler will help you manage your jobs on a daily, weekly and monthly basis very quickly. Dispatchers can add a job on the software rather than on paper notes which can get lost. It helps save you time by not having to call fieldworkers every time there is a job update. Field workers can complete electronic forms and worksheets on the ezServiceApp and these are stored in the customer’s file on the software. Sending an email or an SMS notification means customers are assured that their scheduled jobs are under control.
  2. The ezServiceHUB Software is Cloud-based – this flexibility means if you have a browser and an internet connection to communicate with your customers, in addition our ezService App works offline to ensure field workers can keep doing their jobs.
  3. Our Software & App are designed to be intuitive and easy to use with lots of extra inbuilt features. For example, our Scheduler can help you dispatch all your service jobs in bulk at the end of each day using a single Dispatch button. Once the customer confirms a job & you assign it, an instant email or SMS notification is sent to the customer, and a notification alert will appear on the ezServiceApp for the field worker to pick up. In addition, although our software and App solution is straightforward to use, our customer support team are always on hand to help.

Today’s customers expect a great customer experience which you can deliver by providing a fast and efficient customer service job operation –ezServiceHUB will help you provide this. For example, some emergency jobs and require a fast response. Also, repeat jobs can be easily scheduled, so they don’t get overlooked in the future. Our system allows you to communicate with your customer by providing text and email reminders of their job confirmations. The easy to use scheduler and Real-time Live Job Map, allows you to see what timeslots are free so you can offer more job windows and know the location of each fieldworker to check if they are available. Also, while in the field, our ezServiceApp helps fieldworkers find jobs near their GPS location for example, if they have finished a service job early and there isn’t a job lined up for them, they can maximise job productivity by allocating the job responsibility to themselves

Our system was designed to be intuitive for each user type. It won’t take them long to get up and running and, in most cases, can start Dispatching jobs immediately. Both Dispatchers and Fieldworkers will get a dedicated onboarding experience for each system to help them learn how it works. There will also be ongoing customer support and video materials if required.We aim to have your business using ezServiceHUB immediately, it has been designed with the user in mind and once a short training session is completed you will feel confident to start using.

Pricing is based on an annual subscription basis with a set up fee for Training, Set-up and Data migration

Our system was designed to be intuitive for each user type.  It won’t take them long to get up and running and, in most cases, can start Dispatching jobs immediately. Both Dispatchers and Fieldworkers will get a dedicated onboarding experience for each system to help them learn how it works. There will also be ongoing customer support and video materials if required.

We aim to have your business using ezServiceHUB immediately, it has been designed with the user in mind and once a short training session is completed you will feel confident to start using.

There is no software installation on your computer. ezServiceHUB software is a software-as-a-service (SaaS) solution. The software is provided on a subscription basis

You can access it from any computer or tablet that has internet access.

We offer remote training and support to onboard you and your staff, as well as ongoing Customer Support and video support to answer any questions you may have.

Our native mobile App works on both Android & iOS devices. Download the mobile App for free from the App store or Google Play. The ezServiceApp provides mobile-enabled functions like job assignments, job location, form completion & capturing customer signatures & images and then reporting completed jobs with times to the Dispatcher. 
In addition, the ezServiceApp is a native App which means that it can works online or offline without network coverage

Only authenticated users with passwords can view data. Our system is also permission-based which means that you can set permission levels for each user. In addition, all your data is backed up daily so it can be accessed in the unlikely event of a failure.

Customised Electronic Documentation

Although the work sheet and some industry forms are available free on the ezServiceApp.

Customised forms for your field workers which are unique to your company can be designed cost effectively.
These can be automatically pre-populated with Job and Client details for faster completion.

Please talk to our team and let them know your requirements.

ezServiceHUB customer features

Accounting Integrations

Preconfigured integrations with Xero, QuickBooks, SAGE, Big Red Books and Stripe for payments.

stripe
xero
intuit quickbooks
big red cloud
sage intacct
Sage Business Cloud logo
sage 200
sage 50

SMS

SMS’s can be used to let customers know what time the fieldworker is attending a Job and also when the Job is completed.

ezServiceHUB messaging

Accounts

Complete history of Invoices, Account Payments, Credit Notes, Credit & Debit Adjustments which can be exported to your Accounting Package* if required and Stripe* can be used for payments.

*Add-on Features

ezServiceHUB invoicing dashboard

Invoicing

Invoice directly from the ezServiceHUB pulling the information on time, parts and labour used on Job. Miscellaneous and other items can be added and modified if required.

ezServiceHUB invoicing

Pricing

Create Bespoke Pricing Schemes to cover parts and labour overheads and apply these to individual customer or customer types. Tracks projects with multiple invoices for the same customer/job.

ezServiceHUB job pricing dashboard

Van Stock

Manage stock levels within the vans on the road: assign stock to each and receive a MOQ (minimum order quantity) stock alert when low to ensure efficient stock levels. The office will receive an email every morning of current stock levels.

ezServiceHUB Field service management software

Reporting KPI's

Key performance data and reporting capabilities (KPI’s) on Jobs to plan and manage your business. The dashboard will provide a graphical snapshot providing valuable Job insights in Real-time which can be exported into Excel for reporting.

Job Management software dashboard

Checklists

Create and complete Job specific checklists within the software for worksheets – where all job tasks are listed on the App to be signed off by the client.

ezServiceHUB checklists

Time Sheets

Track and record time spent by each member of staff at each Job, making pay-roll simpler.

ezServiceHUB field service scheduling software

Contract Management

Store all maintenance contracts in one place, where future Jobs are automatically scheduled – never miss an appointment again. Plan for renewals and if required bulk invoice contracts* easily.

*Available on ezPro

ezServiceHUB contract management

GPS & Job Map

Full view of where all Jobs are located, type/stage of Job in Real-time, as well as a view of your team’s location as they move from job to job each day.

ezServiceHUB field service management app

Task Manager

Keep on top of Customer and Site tasks with the help of reminder email and SMS notifications.

Use the task boards for public and private team or individual task management.

ezServiceHUB task manager

Jobs

Jobs can be created on the software or the ezService App. Get real time updates of Jobs on route, WIP (work in progress/ in progress) declined, reassigned and completed. Manage reactive or planned Jobs. Jobs can also be split between field workers.

ezServiceHUB Job Management software

Schedular

Drag & drop Scheduler. View field worker’s scheduler by day, week or month. No more double booking. Clear calendar overview of job scheduled, dispatched, WIP and completed including- unassigned future jobs and annual leave. Easy one click Job dispatch feature.

ezServiceHUB dashboard

CRM

All Client details stored in one secure location including all Service history generated from ezService App as well as notes and Accounts*.

*Available on ezPro

ezServiceHUB site details