Software designed for the Fire and Security Industry.
Case study - Top Tech Security
We asked Debbie and Chris Lawlor from Top Tech Security about their experience using ezServiceHub platform to manage their Fire and Security business
"This software has been a game changer"
Chris Lawlor
Director Top Tech SecurityWhat were the main challenges or pain points faced before implementing EZ Management?
Before using EZ Management Cloud system we found it hard to keep track of jobs, on-going projects and particularly maintenance contracts for routine maintenance calls. The dispatch and schedule system on ezServiceHUB makes scheduling and logging jobs and routine maintenance easy to view. Routine maintenance is a key component for Toptech Security, so this was a huge asset to us to have all our contracts in one place and scheduled accordingly. Previous systems we have tried did not have this and this was essential for us.
No tracking of on-going projects No tracking of jobs
How has ezServiceHUB improved the company's operational efficiency and productivity?
The main improvement would be the ability to upload, input, schedule and invoice all our contracts through EZ. Being notified when they're due for renewal, when next service is due has been so beneficial to us. Since we can also link the invoices to our Xero accounting platform, it streamlines the entire invoicing process.
What features of EZ Management have been particularly beneficial for you as a Fire and Security company?
As previously mentioned, it makes the management of maintenance contracts a lot more efficient. It is imperative to us that the upkeep of the fire and security systems we maintain are done so on a regular basis, this helps us stay on track with due maintenance calls, which contracts are due for renewal and the invoicing of those contracts can be completed through the ezService platform hub. The 'Quote' feature on the system has also been great for Fire and Security companies - plus we cango from approval, to adding and scheduling the job right to then the invoice stage, it is easy to use and has been very beneficial.
How has ezServiceHUB improved the company's operational efficiency and productivity?
The main improvement would be the ability to upload, input, schedule and invoice all our contracts through EZ. Being notified when they're due for renewal, when next service is due has been so beneficial to us. Since we can also link the invoices to our Xero accounting platform, it streamlines the entire invoicing process.
Can you provide any feedback or testimonials from the office and field workers regarding their experience with ServiceJobs App?
“The app is fantastic! Completing Asset forms for security system has been a game changer”
Chris Lawlor
Director Top Tech Security
For Top Tech, the key features for fire and security would be the following;
- The ability to complete certificates on site, which speeds up the billing process.
- Asset forms are a game changer, makes an engineer's life so much easier & maintenance reports are transparent no matter who fills them in.
- The asset history, service history & site details give us all the information we need without the need to hassle the office staff.
- Engineer site notes are very useful for specific site information.
- Date & location stamp on the signature, really helpful on callouts for further proof of attendance.
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