About ezManagement Ltd

ezManagement Ltd is an Irish SaaS (Software as a Service) technology company that develops and markets job management software & mobile Apps to manage service-based jobs carried out by field service workers and maintenance companies.

ABOUT US

2Founded in1998 by Managing Director and Technical Director Eugene Bennett to software to Service and Maintenance companies with field staff requiring quotations and Documentation to comply with standards. It helped small to medium-sized companies manage their complex paperwork quicker. Eugene built the software to automate complex quotations and industry related forms so administrators could complete documentation in minutes rather than hours. Our field service software is now established in many industry sectors such as Fire and Security Installers.

1998

In the late 2000s, mobile technology changed the field service management world. With the launch of the iPhone in 2008 and App technology development over the next few years, the company grew and catered for many different service and maintenance industries.

This started the mobile paperless revolution with the change from traditional analogue manual paper-based processes to digital technology by using the App onsite. Our mobile App is now used daily by thousands of field workers, engineers and technicians who install, service and maintain products and services on site.

2008

Launched new ezAccounts software so small to medium-sized companies could manage their bookkeeping

2010

Launched new SEPA software to collect direct debit payments

2011

Launched new ezServiceApp and the move from paperwork to electronic forms began

2013

Launched KPI software to track service and maintenance job metrics

2014

Launched Management Reporting. Auditors began actively encouraging clients to move from paper to electronic & our software to make their job easier

2015

Launched Accounting Integrations

2016

Started market research for new Cloud software project

2017

Won Agile Innovation Funding from Enterprise Ireland. With this assistance, agile product development & innovation now drive growth within the company

2019

In 2019/20, we launched our Cloud-based ezServiceHUB and App solution. This software has been a game-changer for the field service industry as it means that service jobs and fieldworkers can be managed from anywhere with browser access.

The Cloud-based ezServiceHUB solution was developed in conjunction with service operations managers, office administrators, dispatchers, accountants, managers, owners, and engineers and technicians who all stated their requirements to define “what would be the best field service software & App solution?”

2021

Some of the key research findings revealed they wanted:

  • Software which was easy to use
  • Managers did not want to spend weeks configuring the system
  • Engineers wanted bigger buttons on the App
  • Dispatchers wanted to dispatch jobs all at once at the end of the day
  • Maintenance contracts easy to renew and invoice in bulk
  • Field workers need access to Job Service History
  • Did not want to spend three weeks training before they could use the software

Developing the ezServiceHUB platform & Apps

Software development is constantly changing, as do our customer requirements which means our software is not off the shelf.

We will continue to listen to our customers every day to build the best product available for the user needs at the right price for the field service industry.

Eugene Bennett

Managing Director of ezManagement Ltd

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