CASE STUDIES & FEATURES

Service Jobs App for the Electrical industry

by Admin
(as initially featured in Electric.ie Magazine - the leading online magazine for the Irish Electrical Industry)

EZ Management was the first software company in Ireland to develop a mobile App and software specifically for Security Installers and & Electricians. It was designed to work in conjunction with the leading field service management software in Ireland – ezServiceHUB.

The mobile App, available on Android & iPhone, was designed to help field engineers become more efficient and provide office staff with instant critical job status updates. This virtual real-time connection between the office and the site provides managers and owners with a clear picture of their service jobs performance and greatly contributes to the bottom-line.

Some of the features of the ServiceJobs Mobile App include:

  1. The office staff can create a job list and daily work schedule for the engineers on their App by using the dynamic Scheduler on the field service software to dispatch calls in real-time to engineers
  2. Audible notification of every job appears on the mobile App, and with the press of a button, an engineer can view the full-service history of the site and next service due for all site contracts.
  3. The mobile App downloads parts lists, zones and locations etc., so the engineer sees what has been installed and installed-it ensure that the engineers become more organised than ever before.
  4. Engineers can proactively drum up more sales by pointing out to Customer any new work required and automatically adding any new job on the App. It helps the engineer become far more efficient in front of the Customer.
  5. Once a job is completed by the engineer, an electronically signed docket and any other relevant information concerning that call, e.g. images of damaged equipment or certificates which can be signed the Customer – will sync automatically back to the office.
  6. Office staff receive the electronic reports and forms, which are stored per customer site. Automated job pricing mean invoices will be sent out quicker and more efficiently than ever before.

Using the field service mobile App, administration time in the office will be dramatically reduced -the office spends less time spent chasing missing job sheets and customer certificates and more time devoted to marketing & generating sales. This unique ServiceJobs App creates a paperless environment where everything is saved immediately to your database. The real saving is the instant collation of job related data and automatic syncing back to the office which means far faster invoicing whilst improved time management for both your engineers and administration staff.

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Going from Paperwork to Digitalisation

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